Every phone call your company receives is a prospective guest. Is the person answering the phone experienced and knowledgeable about your establishment? Are they qualified enough to be answering the phone correctly and maximizing opportunities for your store?   HRBAudit gathers this pertinent information by posing as a potential customer and calling your establishment. Each made is digitally recorded  and accompanied by a detailed written report, containing the findings of the evaluator backed up by the audio file.

Recorded Telephone Mystery Shopping every phone call your company receives is a prospective guest. Is the person answering the phone experienced and knowledgeable about your establishment? Are they qualified enough to be answering the phone correctly and maximizing opportunities for your store?