All HRBAudit evaluations are 2 hours minimum and include a mystery shop of your restaurant staff for an hour, as well as, a bar theft detection for an hour spot all inclusive in one evaluation. The evaluation also includes summaries on the overall facility, host staff (including a recorded phone call that is sent to you as an .mp3 audio file), busser or bar back staff, security services, management, as well as, food and beverage quality.
Why do you need a spotter service?
Ask yourself a few questions:
- Does my staff behave appropriately in my absence?
- Are there any cash handling concerns with my staff?
- Does my staff comp too many drinks?
- Is my staff friendly and courteous?
- Does my staff seize all opportunities to up-sell?
- How can I uncover missed sales opportunities & discover unforeseen losses?
- Does my staff pour their drinks accurately and consistently?
- What is the overall morale of my staff?· How can I ensure great customer service by keeping the staff aware, alert & attentive?
- What types of incentives can I offer to reward my staff for a job well done?
- Is my staff conducting themselves properly in regards to Arizona liquor laws? What is the overall quality of my establishment’s food & drinks?
- Does the spotter service I currently employ do an adequate job covering all my needs and concerns?
The answer to these questions and many more can be answered with HRBAudit Spotter Service. Our reports are personally customized to address your unique needs and business concerns. We help plan and design a tailor made service evaluation and theft prevention examination that specifically pertains to your needs and concerns at a very competitive and affordable rate. HRBAudit Spotter Service, in many cases, can also suggest areas where extra revenue could be developed, in addition to spotting areas where money can be saved.HRBAudit Evaluations allow you to measure the quality of your customer service by offering you a powerful tool with which to evaluate employee performance and detect possible theft issues. The results will provide your management team with the information they require to improve employee training, trouble shoot problem areas and positively reinforce the real performers throughout your organization.
